Refund & Cancellation Policy – Evouchers.cy

At Evouchers.cy, we prioritize transparency and fair service for our customers. This Refund & Cancellation Policy applies to all purchases of digital vouchers (e-vouchers) made through our website.

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Refund Eligibility

Customers are entitled to a refund only if the e-voucher they purchased has not been used, redeemed, or activated in any way.

E-vouchers that have been partially or fully used are not eligible for a refund.

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Cancellation & Refund Process

To request a refund, please contact Evouchers.cy within a reasonable time from the purchase date via email:

📧 info@evouchers.cy

Your request will be reviewed after verifying the status of the e-voucher. Refunds are approved only if it is confirmed that the e-voucher has not been used.

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Refund Method

Refunds are processed exclusively via the same payment method used for the original transaction:

• Refunds are handled through the corresponding payment gateway

• The amount will be returned to the same account or payment method (e.g., credit/debit card, PayPal, e-wallet)

• The crediting time depends on the payment provider and the customer’s bank

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Limitations

• No refunds for expired e-vouchers

• No refunds for e-vouchers that have been used

• Refunds cannot be processed via a different payment method

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Final Provisions

Evouchers.cy reserves the right to reject refund requests if misuse of the policy is detected or if the Terms & Conditions are violated.

This policy may be updated without prior notice. Any changes take effect immediately upon publication on the website.